Frequently Asked Questions
Everything you need to know about your NOGU experience.
What is the standard shipping timeframe?
We offer standard shipping across North America within 3-7 business days. International shipping varies by location and usually takes 10-15 business days.
What materials are used in NOGU jewelry?
Our pieces are crafted using high-quality materials including 925 Sterling Silver, semi-precious gemstones, and our signature lead-free artisan glass.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided it is in original condition.
How do I care for my NOGU pieces?
To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place when not in use.
Is there a warranty on your products?
Yes, all NOGU products come with a 1-year limited warranty against manufacturing defects from the date of purchase.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.